Refund Policy

At ZestyCart.Online, we aim to provide our customers with a seamless and satisfying shopping experience. Customer satisfaction is our highest priority, and we are committed to ensuring that every purchase made on our platform meets your expectations. This Refund Policy outlines our process for handling refunds, exchanges, cancellations, and returns of products purchased through our website https://zestycart.online/.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions outlined in this Refund Policy.

1. Eligibility for Refunds

To be eligible for a refund, certain conditions must be met:

  • The item must be unused, unopened, and in the original packaging.
  • A valid proof of purchase, such as an order confirmation email or invoice, must be provided.
  • The request must be made within our refund request window (see Section 2).
  • Refunds will not be processed for items marked as non-refundable, final sale, customized, or digital downloads (unless defective).

2. Refund Request Time Frame

We accept refund or return requests within the following timeframes:

  • Physical Products: Refund requests must be submitted within 7 days of receiving the item.
  • Digital Products or Downloads: Due to the nature of digital content, we do not offer refunds once the download has been initiated, unless the product is proven defective or inaccessible.
  • Damaged or Defective Items: Claims must be submitted within 3 days of delivery. Photo or video evidence is required.

3. How to Request a Refund

To initiate a refund, please follow the steps below:

  1. Contact our Customer Support Team by email at support@zestycart.online with the subject line: “Refund Request – [Order Number]”.
  2. Include the following information in your email:
    • Full Name
    • Order Number
    • Date of Purchase
    • Item(s) you wish to return
    • Reason for the refund request
    • Photo/video evidence (if item is damaged or defective)
  3. Our team will review your request and respond within 2-4 business days with instructions.
  4. If your return is approved, you will be issued a Return Authorization Number and provided with a return shipping address.

Please do not send any items back without receiving prior approval.

4. Return Shipping Guidelines

  • Customers are responsible for paying the return shipping costs unless the item received was defective, damaged, or incorrect.
  • We recommend using a trackable shipping method and retaining the receipt of shipment.
  • Items must be returned to us within 7 days of receiving return approval.
  • Any returns received without prior authorization or outside of the stated time frame may be refused.

5. Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

  • Refunds are issued to the original method of payment.
  • Refunds are typically processed within 5-10 business days of receiving the returned item.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Non-Refundable Items

The following items are not eligible for refunds:

  • Digital downloads or e-products (unless the file is corrupted or inaccessible)
  • Personalized or customized items
  • Gift cards or promotional vouchers
  • Final sale or clearance items
  • Items returned without original packaging
  • Items damaged due to misuse or customer negligence

7. Cancellations

Before Shipment:

If you wish to cancel your order, please contact us immediately at support@zestycart.online. If the order has not yet been processed or shipped, we can cancel the order and issue a full refund.

After Shipment:

Once your order has been dispatched, it cannot be canceled. You may request a return once the item has been delivered, subject to our return and refund policy.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please notify us within 3 days of receiving your order. You will be required to provide:

  • A detailed description of the issue
  • Clear photographs or videos showing the defect or damage
  • Your order number and contact information

We will offer the following remedies:

  • Replacement of the defective item
  • Exchange with another item of equal value
  • Full or partial refund, depending on the case

Shipping costs for such returns will be covered by ZestyCart.Online.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zestycart.online with your request. Exchange approval is subject to item availability.

If you want to exchange an item for a different size, color, or product, it will be treated as a new order, and you must return the original item in accordance with our return policy.

10. Late or Missing Refunds

If you haven’t received a refund after the specified processing time:

  1. Check your bank account or payment statement again.
  2. Contact your credit card company or bank. It may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at support@zestycart.online.

11. International Orders

Please note the following for orders shipped outside India:

  • Return shipping costs for international orders are the responsibility of the customer.
  • Customs duties, taxes, or other import fees paid are non-refundable.
  • Refunds for international orders may take longer depending on shipping and customs clearance timelines.

12. Fraud Prevention & Abuse of Refund Policy

ZestyCart.Online reserves the right to refuse returns or refunds in the following situations:

  • Excessive or repeated return requests
  • Attempt to return used or damaged items under false claims
  • Disputes raised via payment processors prior to contacting our support
  • Any evidence of fraudulent activity or abuse of the system

Such behavior may result in your account being suspended or permanently banned.

13. Refund for Promotional Discounts or Bundles

If your order was part of a bundle, BOGO offer, or promotional deal, the refund amount may be adjusted proportionally. If one item is returned, and the remaining item no longer qualifies for a discount, the refund will reflect the updated pricing.

Example: If you received 50% off a second item but return the first, the second item will revert to its original price and the refund will reflect this.

14. Contact Us

If you have any questions about our Refund Policy or need assistance with your order, feel free to reach out:

15. Changes to This Refund Policy

ZestyCart.Online reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes will be posted on this page with a revised “Effective Date.” We recommend reviewing this policy periodically to stay informed of our refund practices.

By continuing to use our site after changes are made, you accept those updates.

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